[Overview]
Reps dial without a desk phone or a separate VoIP app. The Armada softphone runs in the browser, shows live call state, and uses your workspace numbers for caller ID. Presence keeps inbound calls routing to available reps.
Highlights
- WebRTC softphone in the workspace
- Mute, hangup, and keyboard shortcuts
- Inbound ring when reps are online
Outcomes
- Zero install for new reps
- Caller ID from provisioned local numbers
- Call controls where the queue already lives
How it works
- 01
Enable dialer
Turn on calling for the workspace and assign numbers to reps.
- 02
Connect softphone
The browser registers for WebRTC — no separate login.
- 03
Place or receive calls
Outbound from the queue or inbound to your DIDs while presence is active.
[In the product]
Softphone in context.
See how this capability sits next to lists, sequences, and inbox - the same surfaces your team already opens every day.
Maya Chen
VP Sales · Stripe
+1 (415) 555-0142
Outcome
[Integrations]
Stack for softphone
Tools that commonly sit next to this capability - connect what you already use.
Salesforce
HubSpot
SlackLinkedIn
Gmail
Calendar
[Use cases]
Teams that lean on this
See the motion for your role or market - then jump back into the product surfaces that power it.
[More in Dialer]
Related capabilities
[FAQ]
Questions from softphone users.
Try softphone.
Try the feature in a workspace, or book a demo and we will wire it into your motion.